Casino Player’s Rights Awareness: What You Should Know

First and foremost, I have to discuss KYC in online casinos and its respective privacy and data protection measures. For starters, KYC stands for Know Your Customer. It’s a verification system used by online casinos for AML (anti-money laundering) purposes. KYC systems require players to scan government-issued IDs to verify their identity.

However, it’s important to note that KYC systems typically possess state-of-the-art data protection features that make them safe, sound, and virtually impenetrable. There’s nothing to worry about in terms of KYC, as long as you’re using a licensed casino, that is.

Online gamblers are entitled to fair gaming practices. This means online casinos are required to offer fair and transparent gameplay on their platforms. This is ensured via third-party organisations like eCOGRA and iTechLabs which provide certification for casinos that adhere to their fair play standards.

Of course, this is only true for casinos that have legit licences and seek external certification that provides additional credibility. That’s why we always advise our readers to only stick with fully licensed casinos.

According to our research and experience, online gamblers are entitled to the utmost in terms of security and privacy. This is because online casinos always go out of their way to provide gamblers with state-of-the-art security systems.

They’re used to ensure proper safety not just for the transactions (deposits and withdrawals), but for every other aspect of the gambling site. We’re talking about comprehensive measures for fraud prevention, anti-hacking systems, and additional security measures for preventing identity theft.

Online gamblers have the right to play at casinos with a valid gambling licence. However, that’s up to you to decide because there are plenty of casino sites that hold no licence out there.

If you’re currently on the lookout for an online casino to play at, the first thing we advise you to look for is a legit gambling licence. Without one, you’re risking a whole lot of issues, including unfair games, high transaction fees, and security/privacy-related risks.

Another important set of players’ rights falls in the category of financial transparency. By that, we’re referring to fairness in terms of deposit and withdrawal processes. This includes zero or low transaction fees, fast internal processing, and a wide number of payment methods.

Alongside that, financial transparency represents casinos’ ability to protect their users’ data during transaction processes, be it through SSL encryption or other security measures which prevent financial exploitation.

Let’s not forget about customer support and assistance in general. No matter which online casino we’re talking about, players are always entitled to some form of assistance. In most cases, players will have access to live chat customer support, sometimes even live chat service working 24/7.

Other assistance channels include robust FAQ sections, help centres, customer service phone lines, and email assistance. The factors that differentiate good from bad casinos in terms of customer support are easy access to knowledgeable representatives, efficient problem-solving skills, and timely help with problem gambling.

We can’t move on without addressing responsible gambling. It comes as no surprise that players aren’t only entitled to responsible gambling practices but to self-seclusion options and additional resources. By that, we’re referring to various responsible gambling tools related to problem gambling. This includes daily/weekly/monthly limits, wagering maximums, deposit limits, and other forms of self-limitations players can turn on via their account settings.

Needless to say, players have legal rights too. We’re referring to legal guarantees which are protected under applicable laws and regulations. If you think your rights have been compromised, you can always contact the local gambling authority and inform them about the issue.

Of course, this only works if you’re playing at an online casino that has all the necessary licences for providing online gambling services. If you’re using an unlicensed platform, you won’t have much luck chasing your rights via consumer protection laws and other legal measures.

Now that we’re all done talking about the players’ rights, it’s time to talk about their obligations. Casinos have to adhere to a certain set of rules imposed by the regulators, but players have to do the same too. In our experience, here are the main obligations players have to follow:

• Compliance with Terms and Conditions

  First and foremost, all players have to adhere to the terms & conditions featured on the casino’s T&C page. If you’re not sure about the rules you have to follow, simply skim through the T&C page. If you’re still not sure whether or not you’re allowed to do something, you can always contact customer support.

• Honest and Fair Play

  When registering for an account all players accept the terms and conditions which typically include sections related to honesty and fair play. You see, many players try to cheat the system by making multiple accounts or using third-party tools to gain a competitive edge over the casino. Needless to say, this is deemed unfair gameplay and is likely to result in a permanent ban.

• Reporting Suspicious Activity

  Players are supposed to report any suspicious activity they notice during their stay on the platform. Whether it’s a glitch on the platform or a player who’s winning a ton of money using a weird strategy, it’s on the players to report such activity to the operator. However, you don’t have to be a snitch as failing to do so typically won’t result in any penalties.

• Compliance with Legal Requirements

  All online gamblers have to be of legal gambling age to enjoy online gambling from the comfort of their home. This is ensured via the so-called KYC (know your customer) processes. They require players to submit detailed personal information and present a valid government-issued ID to confirm their identity.